# Hydro Flask EMEA Prod > Hydro Flask EMEA Prod knowledge base – help articles and documentation. ## General - [Shipping & Handling](https://help.hydroflask.com/en_gb/shipping-handling-BkHd3eMSex.md): How long will my order take to arrive including processing and shipping Depending on the shipping method selected and the type of order placed processing - [Ship to Countries](https://help.hydroflask.com/en_gb/ship-to-countries-r1IkSZzHxl.md): Please notice we only ship to the following countries at this time Store Shipping Destination GB United Kingdom 1 EUEN Austria Belgi - [Contact Us Information](https://help.hydroflask.com/en_gb/contact-us-information-B1LlGwarll.md): Place holder con - [How do I become a Hydro Flask Dealer?](https://help.hydroflask.com/en_gb/how-do-i-become-a-hydro-flask-dealer-HJ_UFewll.md): If youre an International Dealer please see below North America Please follow the link Dealer Central Europe Middle East and Africa europea - [Can I ship to BFPO addresses?](https://help.hydroflask.com/en_gb/can-i-ship-to-bfpo-addresses-rkrK7EBDee.md): Unfortunately we cannot ship to BFPO addresses - [Why isn't my discount code working?](https://help.hydroflask.com/en_gb/why-isnt-my-discount-code-working-HkWLTEBwll.md): If youve received a discount code and its not working please refer to the exclusions provided at the time of delivery Below are a list of most common exclu - [If I place an order to send as a gift, is there a way to hide the pricing?](https://help.hydroflask.com/en_gb/if-i-place-an-order-to-send-as-a-gift-is-there-a-way-to-hide-the-pricing-ryftCErwlg.md): We do not include pricing on our packing slips This information is only visible on your order confirmation - [How do I join the team at Hydro Flask?](https://help.hydroflask.com/en_gb/how-do-i-join-the-team-at-hydro-flask-SJch1HSPxl.md): If youre interested in joining our team check us out here Careers - [Accidental Damage](https://help.hydroflask.com/en_gb/accidental-damage-BJ1wSHHDle.md): Unfortunately accidental damage is not covered under our warranty Accidental damage is considered any of the following but not limited to Dents scratches - [Product Details](https://help.hydroflask.com/en_gb/product-details-S1IG0SSPgg.md): All sizes and dimensions of products as indicated on our site are approximate but we make every effort to make sure they are as accurate as possible We have ma - [What happens if I am out when the carrier tries to deliver my parcel?](https://help.hydroflask.com/en_gb/what-happens-if-i-am-out-when-the-carrier-tries-to-deliver-my-parcel-S1qNSIBDxl.md): What happens if I am out when the carrier tries to deliver my parcel - [What are my rights under the Consumer Protection Regulations?](https://help.hydroflask.com/en_gb/what-are-my-rights-under-the-consumer-protection-regulations-HyvZ68HDxl.md): Under the UKs Consumer Protection Regulations you have a number of statutory or legal rights One of these is the right to cancel your transaction and rec - [Customer Service/Complaints](https://help.hydroflask.com/en_gb/customer-servicecomplaints-SyjMfFrvex.md): We hope that you are happy with your products and the service you receive but should you have any queries or problems please contact our Customer Services Team - [What payment types can I use?](https://help.hydroflask.com/en_gb/what-payment-types-can-i-use-B1b1wKBDle.md): How can I pay for my order Klarna In cooperation with Klarna Bank AB publ Sveavägen 46 111 34 Stockholm Sweden we offer you the following p ## Order Inquiries - [Returns](https://help.hydroflask.com/en_gb/returns-B1dPhwa8ge.md): Test - [Online Orders](https://help.hydroflask.com/en_gb/online-orders-S1dc31ePle.md): What methods of payment does Hydro Flask accept We accept Visa MasterCard Discover and American Express Debit cards with a Visa or MasterCard logo are a - [Refunds](https://help.hydroflask.com/en_gb/refunds-rJ0yPCJwxl.md): If you cancel and where already delivered return your order in accordance with the above provisions we will subject as stated below refund to you The pu - [I ordered an item from Amazon and it shows delivered but I haven't received it, what should I do?](https://help.hydroflask.com/en_gb/i-ordered-an-item-from-amazon-and-it-shows-delivered-but-i-havent-received-it-what-should-i-do-SJ1To7EDgl.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [I had an issue with my Amazon order, and when I reached out to them, they referred me back to you. What should I do?](https://help.hydroflask.com/en_gb/i-had-an-issue-with-my-amazon-order-and-when-i-reached-out-to-them-they-referred-me-back-to-you-what-should-i-do-SJLZbN4Dlg.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [How do I cancel my order?](https://help.hydroflask.com/en_gb/how-do-i-cancel-my-order-Sy0vDQBvlg.md): Unfortunately we cant amend your order once its been placed eg change the colour or add another pack Once an order is placed it cannot be edited or ca - [How long will my order take to arrive (including processing and shipping)?](https://help.hydroflask.com/en_gb/how-long-will-my-order-take-to-arrive-including-processing-and-shipping-HJOVsmBwle.md): Our standard delivery is between 1 to 6 business days depending on the country to which the parcel is sent We make every effort to deliver products within t - [MyHydro Orders](https://help.hydroflask.com/en_gb/myhydro-orders-B1IET7rDee.md): We strive for each MyHydro order to be uniquely you Therefore they are fulfilled separately from other Hydro Flask orders in an exceptional location that pro - [How do I track my order?](https://help.hydroflask.com/en_gb/how-do-i-track-my-order-SJdhJNrwxl.md): As soon as your order ships well send you an email with the shipping and tracking information You can use out Order Tracking and Returns page to ge - [Do I really get free shipping if I spend £39+?](https://help.hydroflask.com/en_gb/do-i-really-get-free-shipping-if-i-spend-39-SkJXIVBPex.md): Yep its true Hydro Flask offers free Ground shipping on qualified orders £39 subtotal or using a free shipping discount code Free shipping does - [Can I use multiple credit cards when placing an order?](https://help.hydroflask.com/en_gb/can-i-use-multiple-credit-cards-when-placing-an-order-BJ3ZvNSDxl.md): Unfortunately we are unable to split payment across multiple cards during checkout - [Why isn't my discount code working?](https://help.hydroflask.com/en_gb/why-isnt-my-discount-code-working-HkWLTEBwll.md): If youve received a discount code and its not working please refer to the exclusions provided at the time of delivery Below are a list of most common exclu - [If I place an order to send as a gift, is there a way to hide the pricing?](https://help.hydroflask.com/en_gb/if-i-place-an-order-to-send-as-a-gift-is-there-a-way-to-hide-the-pricing-ryftCErwlg.md): We do not include pricing on our packing slips This information is only visible on your order confirmation - [My order shows delivered but it's not at my address](https://help.hydroflask.com/en_gb/my-order-shows-delivered-but-its-not-at-my-address-rJHkXHrvgx.md): If your order shows its been delivered however has not been located at your address we encourage you to check with neighbors andor other members of your hous - [Extended Response Times](https://help.hydroflask.com/en_gb/extended-response-times-HJiyNrBvlg.md): Our Web Support Team is working very hard behind the scenes to answer enquiries regarding individual orders and expected delivery dates In busier periods our - [Ordering from the Hydro Flask website](https://help.hydroflask.com/en_gb/ordering-from-the-hydro-flask-website-HyV1cHHvlg.md): All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company Your submission of an order repr - [Hydro Flask Website Pricing](https://help.hydroflask.com/en_gb/hydro-flask-website-pricing-B18riSrPgx.md): The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price Whilst we - [Discount Codes](https://help.hydroflask.com/en_gb/discount-codes-BJdj2rrwxe.md): All discount codes are applied to the value of the order excluding delivery costs and are subject to our general Terms and Conditions The code must be entere - [Will you inform me when my order has shipped?](https://help.hydroflask.com/en_gb/will-you-inform-me-when-my-order-has-shipped-SkE00BSPex.md): Yes When your order is processed and dispatched from our warehouse you will receive an email informing you that your parcel has been shipped You may also be - [Can you ship more than one order at the same time?](https://help.hydroflask.com/en_gb/can-you-ship-more-than-one-order-at-the-same-time-SJZ0fUBDlx.md): Unfortunately we dont have the facilities for this All orders placed on this website will be delivered to your chosen delivery address - [What happens if I am out when the carrier tries to deliver my parcel?](https://help.hydroflask.com/en_gb/what-happens-if-i-am-out-when-the-carrier-tries-to-deliver-my-parcel-S1qNSIBDxl.md): What happens if I am out when the carrier tries to deliver my parcel - [Can you ship different items from the same order to different addresses?](https://help.hydroflask.com/en_gb/can-you-ship-different-items-from-the-same-order-to-different-addresses-ryIWVUBvle.md): Unfortunately not If you wish to send items to different addresses please place a separate order for each item - [My order is being delivered to an address outside of the UK. Will I be charged import duty?](https://help.hydroflask.com/en_gb/my-order-is-being-delivered-to-an-address-outside-of-the-uk-will-i-be-charged-import-duty-rkMLdLHwlx.md): If you live in a country that is a member of the EU then no import duty will need to be paid If you live outside of the EU then you will be liable for any lo - [My order has been delivered, but there are items missing.](https://help.hydroflask.com/en_gb/my-order-has-been-delivered-but-there-are-items-missing-SJNBqUSPge.md): Were sorry that you have items missing from your order but please note that due to the size of our packs purchases may be dispatched as two separate delive - [Once I’ve placed my order, can I change the delivery address?](https://help.hydroflask.com/en_gb/once-ive-placed-my-order-can-i-change-the-delivery-address-rka4sLrvgx.md): Unfortunately we cant change the delivery address once your order has been processed - [What are my rights under the Consumer Protection Regulations?](https://help.hydroflask.com/en_gb/what-are-my-rights-under-the-consumer-protection-regulations-HyvZ68HDxl.md): Under the UKs Consumer Protection Regulations you have a number of statutory or legal rights One of these is the right to cancel your transaction and rec - [I’ve received the wrong product in my order](https://help.hydroflask.com/en_gb/ive-received-the-wrong-product-in-my-order-r1kdRLHvlx.md): We are sorry that this has happened Please send us an email quoting your Order Number to carecseuhydroflaskcom or return the product to us for a refun - [Can I return an item to one of your dealers’ stores?](https://help.hydroflask.com/en_gb/can-i-return-an-item-to-one-of-your-dealers-stores-HJTnOvHDgl.md): No Any products bought from our website must be returned by post to us You can create a return using the Tracking and Returns portal or by reaching out - [What payment types can I use?](https://help.hydroflask.com/en_gb/what-payment-types-can-i-use-B1b1wKBDle.md): How can I pay for my order Klarna In cooperation with Klarna Bank AB publ Sveavägen 46 111 34 Stockholm Sweden we offer you the following p ## Warranty - [Hydro Flask Promise: Product Warranty](https://help.hydroflask.com/en_gb/hydro-flask-promise-product-warranty-Hk1kBIKBge.md): place holder for texc - [Limited Lifetime Warranty Guidelines - Flask/Bottle](https://help.hydroflask.com/en_gb/limited-lifetime-warranty-guidelines-flaskbottle-HyyDcbeveg.md): What is covered Hydro Flask Hydration Tumbler Coffee Beer Wine Spirits Food Large Capacity Hard Goods Hard Good Accessory Products and Journey S - [Flask Insulation Test](https://help.hydroflask.com/en_gb/flask-insulation-test-HkkoIXNDlg.md): If you think your flask isnt performing at its best you can test the insulation of your flask by following the steps below Pour boiling water from a kett - [Cap/Lid Warranty Guidelines](https://help.hydroflask.com/en_gb/caplid-warranty-guidelines-BksTbmNvel.md): What is covered Broken or Leaking How do I get a replacement If your cap breaks or you notice a leak DO NOT send your flask or cap - [Products Damaged in Shipping](https://help.hydroflask.com/en_gb/products-damaged-in-shipping-BkbGO7NPxg.md): Returns We want all of our customers to be 100 happy with their purchase If for any reason you are not and wish to return a product to us you can do so wi - [I received my order from Amazon and my item is broken or missing parts.](https://help.hydroflask.com/en_gb/i-received-my-order-from-amazon-and-my-item-is-broken-or-missing-parts-B17iq7EPxl.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [When can I expect to receive my refund?](https://help.hydroflask.com/en_gb/when-can-i-expect-to-receive-my-refund-H17ZrrPll.md): If its been over 4 weeks and youve not yet received your refund please reach out to us with your return reference RMA Number and well be happy to look int - [Warranty Photo with Note Example](https://help.hydroflask.com/en_gb/warranty-photo-with-note-example-HkOoIrHDex.md): This is an example of the handwritten note that must be included with all Warranty Requests Please Note Failure to provide the name and date handwrit - [I’ve received a faulty item](https://help.hydroflask.com/en_gb/ive-received-a-faulty-item-r12LlDrvxl.md): We are sorry that this has happened and we want you to be fully satisfied with your Osprey product If you would like to report delivery of a faulty item plea - [I’ve not received a full refund](https://help.hydroflask.com/en_gb/ive-not-received-a-full-refund-HJZ2jPrPex.md): When making a refund other than if the product is faulty we will deduct from the sum to be refunded any reduction in the value of the products returned caused - [Can my refund be processed to a different card or account?](https://help.hydroflask.com/en_gb/can-my-refund-be-processed-to-a-different-card-or-account-r16IGdrDeg.md): Unfortunately we can only process refunds by your original payment method with the following exceptions If the card you used for payment has expired The a