# Returns

> Test

Source: https://help.hydroflask.com/en_us/returns-B1dPhwa8ge

Last updated: 2025-09-19T02:13:32.433Z

****If you ordered d********irectly from our Hydro Flask website:****

Return for Refunds:

We want all of our customers to be 100% happy with their purchase. If for any reason you are not and wish to return a product to us, you can do so within 30 days of receiving it. All returned products must be returned unused, with all original packaging, labels & tags still attached.

Note – the rest of our returns policy still applies. We will not issue a refund for products customised to your requirements, nor if the product has been used, damaged or tampered with. This does not affect your statutory rights.

Received Damaged or Defective:

Any product ordered directly from Hydro Flask and has been received damaged or defective _****within 30 days****_ of purchase date is entitled to a full refund or a free replacement.

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****How do I return a product?****

1.  Follow this link to our [Tracking and Returns Portal](https://hydroflask.com/gb/track/order/status), where you can create your return.
2.  Once you have created your return, you will be emailed a Packing Slip. Please print this out.
3.  Pack the item(s) in the original packaging or in an appropriately sized box.
4.  Enclose the packing slip, then seal the box.
5.  Take the package to your nearest Post Office or your chosen courier’s pickup location and return it to the address noted on the bottom of the Packing Slip.

_You are responsible for paying for returns. We strongly advise that you ask for Proof of Postage or a recorded-delivery service for your peace of mind, as all parcels are returned at your risk. We cannot accept liability for items that are lost in transit._ 

If you are returning your item due to it arriving damaged or defective, or there has been a mistake made by Hydro Flask, then please contact a member of our [Web Support Team](https://help.hydroflask.com/en_gb/contact/contact-us-Hyo4dfQEee).

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****If you ordered from a Retail Partner/Reseller:****

If you have purchased a Hydro Flask from one of our retail partners, please contact them directly for their return policy.

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****If your order is past 30 Days or Item is Defective:****

We will be happy to replace any product that has a manufacturing defect.   Visit the following pages to view our warranty policies:

*   [Hydro Flask Promise: Product Warranty](https://help.hydroflask.com/en_gb/hydro-flask-promise-product-warranty-Hk1kBIKBge)
*   Submit a [Warranty Request](https://support.helenoftroy.eu/hc/en-gb/requests/new?ticket_form_id=18133737228701)

If you have any questions, feel free to [Contact Us](https://help.hydroflask.com/en_gb/contact/contact-us-Hyo4dfQEee)