# Contact Us Information

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Source: https://help.hydroflask.com/en_gb/contact-us-information-B1LlGwarll

Last updated: 2025-07-28T21:00:19.266Z

## Contact Us Information

[Contact Us](https://help.hydroflask.com/en_gb/contact/contact-us-Hyo4dfQEee) [Request a Warranty](https://support.helenoftroy.eu/hc/en-gb/requests/new?ticket_form_id=18133737228701) [Track my Order](https://hydroflask.com/gb/track/order/status)

## Frequently Asked Questions

 Where is my Order? 

We are excited to offer you access our order tracking and self-service returns portal. It can be found at this link [Order Tracking and Returns](https://hydroflask.com/gb/track/order/status) How do I request a return? 

 If your order from our Hydro Flask website was purchased within the last 30 days.

We are sorry your order did not work out. We gladly offer a self-service returns portal for you to create the request. We will provide you instructions on how to return and a packing slip. Use this link for your convenience [Order Tracking and Returns](https://hydroflask.com/gb/track/order/status)  
  
Our return policy allows a return for refund within 30 days of purchase where items are in new, unused, and in original packaging.  
  
If your order is older than 30 days, your product is defective, or you did not buy your product from us, please use this [Warranty Request Form](https://support.helenoftroy.eu/hc/en-gb/requests/new?ticket_form_id=18133737228701)  If your order is older than 30 days or did you buy your item from one of our retail partners. 

We are happy to accept your request for review.  If your order is older than 30 days, your product is defective, or you did not buy your product from us, please use this [Warranty Request Form](https://support.helenoftroy.eu/hc/en-gb/requests/new?ticket_form_id=18133737228701). How do I submit a warranty claim for an item I purchased from the Hydro Flask website more than 30 days ago?  

Warranty claims can be submitted for manufacture defects for items purchased on our website after the return window has expired. Please see our warranty terms and conditions page for more information: [Hydro Flask Promise: Product Warranty](https://help.hydroflask.com/en_gb/hydro-flask-promise-product-warranty-Hk1kBIKBge)[](https://www.hydroflask.com/warranty)  
  
To submit your claim you can use the form found at this link [Warranty Request Form](https://support.helenoftroy.eu/hc/en-gb/requests/new?ticket_form_id=18133737228701). What are your Shipping and Handling policies? 

You can find more information about our Shipping and Handling policy on this page: [Shipping & Handling](https://help.hydroflask.com/en_gb/shipping-handling-BkHd3eMSex)  What is your Return Policy? 

This link is where you can find information about our [Returns](https://help.hydroflask.com/en_gb/returns-B1dPhwa8ge) policy.